COMPETITION
TERMS & CONDITIONS

The Promoter

The promoter is Winners Warband Ltd (“Winners Warband”, “we”, “us” or “our”).

Legal business name: Winners Warband Ltd
Company number: 17346112
Registered in: England and Wales
Business address: 61 Cedern Avenue, Elborough, Weston-Super-Mare, England, BS24 8PE
Support email: support@winnerswarband.co.uk

Please use the support email above for questions, complaints or correspondence relating to a competition. Postal entries must be sent only to the separate postal-entry address stated in section 06 and on the relevant competition page.

Eligibility

• Entrants must be aged 18 years or over at the time of entry.
• Competitions are open only to people legally resident in the United Kingdom, unless the competition page expressly states otherwise.
• Entrants must enter in their own name and provide accurate, complete and current contact, billing and delivery information.
• Employees, officers and contractors of Winners Warband, and members of their immediate households, may not enter.
• We may require proof of identity, age, address and UK residency before accepting an entry or awarding a prize.

An entrant must be legally able to receive, possess and use the advertised prize. Additional verification may apply to replica weapons, blades or other age-restricted products.

My Warband Accounts

A My Warband account is required for paid online entry so that age declarations, participation limits, account restrictions, orders and valid ticket numbers remain connected to the correct person. The free postal route does not require an online account.

Account holders must keep their details accurate and must take reasonable steps to protect access to their email account and My Warband login. You are responsible for activity carried out through your account unless caused by our failure to use reasonable care.

Each person should use only one My Warband account. We may merge, restrict or suspend duplicate accounts where reasonably necessary to enforce entry limits, protect a competition or prevent misuse.

Account creation requires a date of birth, confirmation that the customer is aged 18 or over, and selection of a monthly paid-entry limit. Available selections include £0 and no personal limit. An overall £500 monthly operator cap applies across payment methods and credit-card-funded entries are separately capped at £250 per calendar month. Competition limits also apply.

Information displayed in My Warband is provided for convenience. Winners Warband’s verified order, payment, entry and draw records will remain the definitive record if a display delay, duplication or technical error occurs.

Paid Online Entry

Paid entries must be submitted through the relevant competition page and completed using a payment method accepted at checkout. An online entry is not accepted until payment has been successfully authorised and the order has passed any applicable validation or fraud checks.

Entrants are responsible for reviewing the competition page, quantity selected, price and contact details before completing checkout. Entries received after the published closing date and time will not be accepted.

An order confirmation confirms receipt of an order but does not guarantee inclusion where payment is declined, reversed, refunded, charged back, duplicated, submitted after closing or otherwise found to be invalid.

Prices, Offers & Payment

Entry prices are shown in pounds sterling and include any applicable taxes unless stated otherwise. Quantity discounts, promotional prices or discount codes may be offered subject to their stated conditions.

Payment must be made using a method accepted at checkout. We are not responsible for an entry that is not completed because a bank, card issuer, payment provider or fraud-prevention service declines or delays a transaction.

We may correct an obvious pricing, stock or technical error before accepting an entry. Where payment has already been taken for an entry affected by such an error, we will offer an appropriate correction or refund.

Free Postal Entry Route

Entrants may enter a competition without purchasing an online entry by following the free postal entry instructions on the relevant competition page and in this section.

Each postal entry must be sent separately by Royal Mail First Class post to:

WINNERS WARBAND FREE ENTRY
Winners Warband Ltd
61 Cedern Avenue
Elborough
Weston-Super-Mare
England
BS24 8PE

Each separate envelope represents one entry only. Only one postal entry and one competition may be included in each envelope. Multiple entries in one envelope, bulk submissions, hand-delivered entries and entries sent by any method other than Royal Mail First Class post will not be accepted.

Each postal entry must clearly and legibly include:

• The entrant’s full legal name.
• Date of birth.
• Full postal address.
• Email address.
• Telephone number.
• The exact title of the competition being entered.
• A clear statement confirming that the entrant has read and accepts these Terms & Conditions.

The details supplied must match the entrant’s genuine identity and, if the entrant has a My Warband account, should match the details on that account.

Postal entries must be physically received at the stated address before the advertised closing date and time. Posting before the deadline is not sufficient. Proof of posting is not proof of receipt, and we are not responsible for entries that are lost, delayed, damaged, underpaid, incomplete or delivered after closing.

A complete, timely and valid postal entry will receive one entry into the relevant draw and will have the same chance of winning as one paid online entry. No purchase is necessary to use the postal entry route, although the entrant is responsible for postage and stationery costs.

Entry Limits & Validation

Each competition may have a maximum number of total entries and a maximum number of entries permitted per person, household, account, payment method or other clearly stated category. Applicable limits will be displayed on the competition page.

Paid and postal entries may be counted together when applying an entrant’s maximum entry limit. Entrants must not use multiple names, accounts, addresses, email addresses, payment methods or third parties to avoid a stated limit.

We may reject, cancel or reduce duplicate, excess or invalid entries. Where an otherwise genuine paid order exceeds a clearly stated limit, we may refund the affected excess entries using the original payment method.

Ticket Number Allocation

Paid ticket numbers are allocated automatically as soon as payment is successfully confirmed. Valid postal entries are checked and allocated into the same competition ticket pool before the draw is locked.

Allocated ticket numbers are displayed on the order confirmation, supplied by email and recorded in My Warband where the order is linked to an account. Guest customers must ensure that the email address and telephone number supplied at checkout remain accessible.

If a payment notification, postal validation or technical process is delayed, allocation may take longer. A reasonable processing delay will not invalidate a competition, provided every valid entry is included before the winner is selected.

Ticket numbers are allocated for identification within the draw. No particular number carries a greater or lesser chance of winning than another valid entry.

Closing Dates & Sold-Out Competitions

Every competition will close on the date and at the time displayed on its competition page, or earlier if all available entries are sold where the page states that the competition closes when sold out.

We will not extend a closing date merely because fewer entries than expected have been sold. A closing date may be changed only where circumstances outside our reasonable control make this necessary, to protect entrants, correct a material issue or comply with law.

Any material change will be communicated clearly and applied fairly. We will not change a closing date in a way intended to unfairly disadvantage existing entrants.

The Draw & Winner Selection

The winner will be selected at random from all valid ticket numbers included in the draw, using the draw method identified on the competition page, draw announcement or Winners Warband website. Prizes are awarded in accordance with the laws of chance.

The advertised draw date and time will be shown on the relevant competition page and in the Drawing Hall. We normally aim to draw the winner approximately one hour after the competition's advertised closing date and time. The winner is guaranteed to be drawn no later than 24 hours after the advertised closing date and time, once all valid paid and postal entries have been checked and the ticket pool has been locked. We will take reasonable steps to ensure that the draw is conducted fairly and that a record of the result is retained.

If an exceptional technical, security, eligibility or integrity issue makes it unsafe or impossible to complete the draw within that 24-hour period, we will publish the reason for the delay and the revised expected draw time in the Drawing Hall as soon as reasonably practicable. A delay will never be used to change the eligible ticket pool or improve the Promoter's position.

The result is final except where a technical error, duplicated number, ineligible entry, fraud or other material irregularity reasonably requires investigation or correction.

Draw Reveals & Public Records

Draw status, the scheduled time and completed results are shown in the Winners Warband Drawing Hall. A visual ceremony may be watched when the result becomes available or replayed later.

The visual ceremony does not select or alter the winning ticket. The result is calculated from the locked eligible pool, committed inputs and the scheduled external randomness, then recorded before it is revealed. A display, animation or connection failure will not invalidate a draw that was otherwise completed fairly and correctly.

Where a material technical issue affects the draw process itself, we may pause and investigate. Any retry must use the same locked pool, committed inputs and scheduled randomness; the system must not select a different outcome merely because a display or delivery step failed.

Winner Contact & Verification

The selected entrant will initially be treated as the provisional winner. We will contact them using the email address, telephone number or other contact details supplied with the winning entry. A notice may also appear in My Warband where applicable.

The provisional winner must respond and complete any reasonable identity, age, address, residency and eligibility checks within 14 days of our first contact, unless we agree otherwise in writing.

We may ask the provisional winner to provide photographic identification, proof of address, order information or other evidence reasonably needed to confirm eligibility and protect the integrity of the competition.

If the provisional winner cannot be contacted, does not respond in time, refuses the prize, fails verification or is ineligible, we may withdraw their entitlement and select an alternative winner from the remaining valid entries using a fair random process.

Prizes & Advertised Choices

The prize will be described on the relevant competition page. Where a competition advertises a single fixed prize, that is the prize the winner will receive, subject to the availability provisions in these terms.

Where a competition expressly offers a choice of prizes, products, variants or values, the provisional winner may select only from the choices stated on that competition page. The winner must make their selection within the reasonable timeframe we specify.

Once a prize choice has been confirmed and ordering, transfer or fulfilment has begun, it cannot normally be changed. Unless the competition page expressly advertises one, there is no cash alternative.

A prize may not be sold, assigned or transferred to another person before it is awarded without our prior written agreement.

Prize Images, Descriptions & Value

We take reasonable care to describe prizes accurately. Product photographs, supplier images, mock-ups, digital compositions and AI-assisted artwork may be used for presentation or illustration. Entrants should rely on the written prize description and specifications shown on the competition page.

Minor differences in packaging, finish, shade, product photography, accessories or manufacturer presentation may occur, provided the supplied prize remains the advertised item or an appropriate equivalent under section 17.

Any stated retail value is a reasonable estimate at the time the competition is published. Market prices, sales, availability and retailer pricing may change and do not create an entitlement to a cash payment for any later difference in value.

Unless expressly stated, third-party brand names and trademarks are used only to identify a prize. A competition is not sponsored, endorsed or administered by the relevant manufacturer, franchise, retailer or social-media platform.

Prize Stock, Sourcing & Fulfilment

Depending on the competition, a prize may already be held by Winners Warband, may be purchased after the winner has been verified, or may be supplied directly by a manufacturer, retailer, distributor or other reputable fulfilment partner.

A prize may therefore be dispatched by Winners Warband or delivered directly to the winner by a selected supplier. Direct supplier fulfilment does not reduce the winner’s entitlement to receive the advertised prize, subject to these terms.

Where a prize must be sourced after the draw, we will make reasonable efforts to order it promptly once the winner has completed verification and, where relevant, confirmed their chosen option.

Delivery & Collection

Standard delivery to an eligible UK address is included unless the competition page clearly states otherwise. We may require collection or make special delivery arrangements for unusually large, valuable, fragile or restricted prizes.

The winner must provide a complete, safe and accurate delivery address and any information reasonably required by the courier or supplier. The winner is responsible for being available to receive the prize, rearranging missed delivery where possible and following reasonable courier instructions.

Delivery dates are estimates and may depend on stock availability, supplier processing, courier services, identity or age checks and circumstances outside our reasonable control. We will keep the winner reasonably informed of a material delay known to us.

Risk in a prize passes to the winner upon completed delivery or collection. This does not affect any rights relating to damage, faults or non-conformity existing at the time of delivery.

Prize Availability & Substitution

We take reasonable steps to assess prize availability before and during a competition. Supplier stock, production, licensing or retailer availability may nevertheless change without notice.

If an advertised prize becomes genuinely unavailable for reasons outside our reasonable control, we may offer:

• The same product sourced from another reputable supplier.
• A newer or reasonably comparable version.
• An alternative prize of equal or greater reasonable retail value.
• Another fair remedy agreed with the winner.

We will not substitute a prize merely to reduce our cost. Any substitute will be selected reasonably and will, so far as practicable, preserve the nature and value of the advertised prize.

Age-Restricted & Replica Items

Replica weapons, swords, knives and other age-restricted products will be supplied only to a verified adult and only where their sale, possession and delivery are lawful.

The winner may be required to provide photographic identification to Winners Warband, the supplier or the courier. Age-verified delivery, an adult signature or collection with identification may be required.

Display swords, replica weapons and similar collectibles are not toys. Following delivery, the winner is responsible for lawful possession, storage, display, use, transport and any onward transfer of the item.

If the selected winner cannot lawfully receive a restricted prize, we may provide any alternative expressly offered on the competition page or another fair and lawful remedy. We are not required to deliver an item contrary to law.

Damaged, Faulty or Missing Prizes

The winner should inspect the prize promptly after delivery and notify us as soon as reasonably possible if it arrives damaged, incomplete, materially different from the description or does not arrive when expected.

Photographs, packaging, courier information or other evidence may be required to investigate a delivery or product issue. The winner should retain packaging until the issue has been resolved.

Manufacturer or retailer warranties may apply directly to the prize. We will provide reasonable assistance in contacting the relevant supplier and will not exclude any legal responsibility that cannot lawfully be excluded.

Cancellations & Refunds

Entries are normally processed and included in the relevant competition shortly after payment validation. Except where required by law or expressly stated in these terms, an accepted competition entry cannot be cancelled, transferred or refunded simply because the entrant changes their mind.

We may provide a refund or correction where there has been a duplicate payment, a verified website or pricing error, an entry accepted after closing, an entry above a clearly stated limit, or another issue for which a refund is fair and appropriate.

If we cancel a competition without completing a valid draw, paid entries will be refunded using the original payment method unless another lawful remedy is agreed with the entrant.

Nothing in these terms removes or limits any statutory rights that an entrant may have.

Chargebacks & Reversed Payments

An entry linked to a payment that is reversed, charged back, cancelled or found to be unauthorised before the draw may be removed from the competition.

If a payment is reversed after a prize has been awarded, we may investigate the circumstances and take proportionate steps to recover losses or withhold fulfilment where the winning entry was not validly paid.

Nothing in this section prevents a customer from raising a genuine payment dispute. Customers are encouraged to contact us first so that we can investigate and attempt to resolve the issue promptly.

Fair Play, Disqualification & Misuse

We may reject or cancel entries, restrict or suspend an account, withhold a prize or disqualify an entrant where we reasonably believe there has been:

• Fraud, payment abuse or use of stolen or unauthorised payment details.
• False identity, false contact details or attempted impersonation.
• Use of duplicate accounts or third parties to evade entry limits.
• Manipulation, automation, scraping, hacking or interference with the website, entry system or draw.
• Abuse of postal entries, discount codes, promotions, refunds or chargebacks.
• Collusion, threatening behaviour, harassment or unlawful conduct.
• A material breach of these terms or competition-specific rules.

Any action will be taken reasonably and proportionately after considering the available information. We may request an explanation or evidence before making a final decision where appropriate.

Publicity & Winner Information

We may publish or announce the winner’s surname, county or broad location and winning ticket number through our website, live stream, email or social media.

We may invite the winner to provide a photograph, video, testimonial or participate in further publicity. Any promotional participation beyond the limited winner announcement above will be voluntary unless a competition page clearly states a reasonable requirement before entry.

A winner may contact us to raise a reasonable concern about publication of their information. We may still disclose information where required by law, a court, regulator or advertising authority.

Website & Technical Issues

We take reasonable care to keep the website, My Warband, checkout and entry systems available, accurate and secure, but uninterrupted access cannot be guaranteed.

We are not responsible for an entry that is lost, delayed, incomplete or not received because of an entrant’s device, internet connection, incorrect details, email filtering, payment failure, postal delay or a third-party service outside our reasonable control.

If a technical error materially affects a competition, we may pause, correct or rerun the affected process in a fair and transparent manner. Where practical, we will preserve valid entries that were not affected by the issue.

Responsible Participation

Entering a competition should be an optional form of entertainment. Entrants should spend only what they can comfortably afford and should not enter in an attempt to solve financial problems.

My Warband provides monthly paid-entry limits, a minimum six-month suspension and permanent account closure. A selected financial limit cannot be exceeded. During a suspension, the account cannot enter and must not receive marketing from Winners Warband.

We may review available participation and account-control information and apply proportionate contact, limits or restrictions where we reasonably identify a potential harm concern.

The free postal entry route remains available in accordance with section 06.

Data Protection

We use personal information to create and administer My Warband accounts, process orders and payments, validate entries, allocate ticket numbers, conduct draws, contact and verify winners, prevent fraud, fulfil and deliver prizes, handle complaints and comply with legal obligations.

Where a supplier or courier delivers a prize directly, we may provide the winner’s name, address, telephone number, email address and any information reasonably necessary for identity checks, age verification and fulfilment.

Further information about how we collect, use, share and retain personal data, and about individual rights, is set out in our Privacy Policy.

Entering a competition or creating a My Warband account does not by itself provide consent to receive marketing. Marketing choices are collected and managed separately, and customers may unsubscribe in accordance with our Privacy Policy and applicable law.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or legal rights that cannot be excluded.

Subject to the paragraph above, Winners Warband is not responsible for loss or damage that was not reasonably foreseeable when an entry was accepted, or for business losses suffered by an entrant acting wholly or mainly for commercial purposes.

We are not responsible for delay or failure caused by events outside our reasonable control, including postal disruption, supplier failure, courier disruption, platform outages, severe weather, fire, flood, industrial action, governmental action or changes in law. We will take reasonable steps to minimise the effect on entrants.

Changes to Competitions or These Terms

We may update these general terms to reflect changes in law, regulation, technology, website features or the operation of Winners Warband.

Updated terms will apply from the date shown at the top of this page. The terms in force when an entrant entered a competition will normally continue to govern that entry.

We will not apply a change retrospectively in a way that unfairly disadvantages an entrant, except where a change is required by law, necessary to correct a clear error or beneficial to entrants.

Complaints

Complaints should first be sent to support@winnerswarband.co.uk. Please include the entrant’s name, relevant competition, order number if applicable, ticket number if known and a clear description of the issue.

We will aim to acknowledge complaints promptly and provide a substantive response within a reasonable time. Complex complaints may require additional investigation, in which case we will keep the complainant reasonably informed.

Governing Law

These terms and each competition are governed by the law of England and Wales.

Entrants who live in Scotland or Northern Ireland retain any mandatory legal rights to bring proceedings in their home courts. Nothing in these terms limits mandatory consumer rights under applicable UK law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.