Frequently Asked Questions

Winners Warband is a UK-based prize competition website offering premium collectibles, memorabilia, technology and other carefully selected prizes.

Every competition includes a paid entry route and a free postal entry route. Each valid ticket included in a draw has an equal chance of winning.

Winners Warband competitions are open to UK residents aged 18 years or over, subject to the eligibility requirements in our Terms & Conditions.

You can browse competitions without an account, but an account is required to keep your entries securely connected to you.

My Warband lets you view orders, competitions, allocated ticket numbers, Crowns, Renown, rank and available rewards in one place.

My Warband is your personal Winners Warband account area.

From your dashboard you can view active and previous competitions, allocated ticket numbers, order history, Crowns, Renown, rank progress and account details.

Crowns are the Winners Warband reward currency. Completed eligible orders earn Crowns and your balance is shown inside My Warband.

100 Crowns = £1 of eligible account credit.

Renown is your long-term progression within Winners Warband. It works like experience points and helps you advance through the Warband ranks.

Renown cannot be spent. It represents your permanent progress and standing within the Warband.

Choose an open competition, select the number of entries you want and complete checkout.

After successful payment, unique ticket numbers are allocated to the correct competition and recorded in My Warband. When the competition closes, all valid paid and postal entries enter the locked draw pool and the winner is selected through the documented, verifiable draw process.

Yes. Every competition has a closing date and will be drawn in accordance with its published competition terms.

Every valid allocated ticket is included in the final pool. The pool is checked and locked before the scheduled external randomness exists.

The Drawing Hall publishes the result and simple verification checks so the recorded outcome can be independently reviewed.

Yes. Open the Drawing Hall at the scheduled time to watch the result ceremony. Completed reveals can be replayed later, and the animation never changes the recorded result.

The recorded winner is shown in the Drawing Hall and contacted automatically using the details connected to the winning entry.

Completed results are also recorded in the Hall of Victors.

Yes. Completed competition results and previous winners are displayed in our Hall of Victors.

Yes. You can purchase multiple entries up to the per-customer limit displayed on the competition page.

Yes. Each competition displays its total entry cap and maximum entries per customer. These limits can differ between competitions.

Your unique ticket numbers are allocated as soon as successful payment is confirmed.

They appear on your order confirmation, in your ticket-allocation email and inside My Warband.

The competition engine assigns available unique numbers from the correct competition pool after payment succeeds.

The quantity allocated always matches the number of valid entries purchased.

Ticket numbers are allocated from the available competition pool so customers cannot reserve a particular supposedly “lucky” number. Every valid ticket has the same chance in the draw.

Yes. Every Winners Warband competition includes a free postal-entry route.

Full instructions and eligibility requirements are available on the relevant competition page and in our free-entry policy. Every valid postal entry joins the same draw pool as paid entries.

If you need to update your contact details before a draw, update your account and contact support as soon as possible. You are responsible for supplying accurate information.

Check your spam, junk and promotions folders and confirm that your account email is correct.

Your allocated numbers should also be visible in My Warband. Contact support if anything is missing.

Yes. Prizes are sourced from reputable manufacturers, retailers, authorised distributors or trusted suppliers.

Unless the competition page clearly says otherwise, prizes are supplied brand new.

Depending on the prize, it may be dispatched by Winners Warband or sent directly by the manufacturer, retailer or approved supplier.

Delivery times depend on the prize and supplier. The winner will be kept updated throughout fulfilment.

Standard delivery to an eligible UK address is included unless the competition page clearly states otherwise.

A cash alternative is only available when it is specifically advertised on the relevant competition page.

Yes. Payments are processed by an approved secure payment provider. Winners Warband does not store your full card details.

The payment methods currently available are displayed securely during checkout.

Eligible Crowns and available account credit are shown within My Warband. Reward redemption will follow the terms displayed in your account.

Use the password-reset option with the email address connected to your orders. If you still cannot access your account, contact support.

Our team is happy to help. Visit the Contact page and we will respond as soon as possible.